Terms & Conditions

Rates and Room Terms

  • Rates are quoted in South African Rand (ZAR).

  • All rates include breakfast and Value Added Tax (VAT) at the prevailing rate, currently 15%, which may change in line with legislation.

  • Rates are quoted per room, per night, based on single or double occupancy unless otherwise stated.

  • Rates, minimum stay requirements and special offers are subject to availability and may be changed or withdrawn at the discretion of management without prior notice.

  • Room allocation is subject to availability and remains at the discretion of management.

  • Provisional reservations are held for the period stated in the quotation or otherwise agreed in writing. If not confirmed within this period, the reservation may be released.

  • Promotional rates and special offers cannot be combined with any other offers or packages and must be requested and confirmed at the time of booking.

Deposit and Payment Terms

  • A 50% deposit is required to confirm your reservation and must be paid within 7 (seven) days of receiving the pro forma invoice. If the deposit is not received within this period, the reservation may be released.

  • The remaining balance is payable no later than 30 (thirty) days prior to arrival.

  • Bookings made within 30 (thirty) days of arrival require full payment at the time of booking.

  • Payments may be made by Electronic Funds Transfer (EFT), Visa or MasterCard. Card payments are securely processed via the PayBridge payment gateway and will appear on the guest's card statement as “NightsBridge Pay”.

  • EFT payments must include the pro forma invoice number as the payment reference, and proof of payment should be sent to the Hotel. EFT payments must be received net of bank charges.

  • Incidental charges during your stay, including minibar, beverages, laundry, transfers, tours, spa treatments and outsourced services, are not included in accommodation rates and are payable upon check-out.

  • Refunds are subject to a R500 administration fee. Any card transaction fees incurred at the time of booking are non-refundable and will be deducted from refunds.

Cancellation Policy

  • All cancellations must be submitted in writing.

  • More than 60 (sixty) days prior to arrival: No cancellation fee applies. Any amount paid will be refunded, less applicable refund charges.

  • Between 31 (thirty-one) and 60 (sixty) days prior to arrival: A cancellation fee of 50% of the total booking value applies. Any amount paid in excess of 50% will be refunded, less applicable refund charges.

  • 30 (thirty) days or less prior to arrival: A cancellation fee of 100% of the total booking value applies and no refund will be due.

  • No-shows and early departures are charged at 100% of the total booking value.

  • Any exceptions to the cancellation policy are at the discretion of management and must be confirmed in writing.

Festive Season Reservations

  • 20 December – 10 January annually

  • A minimum stay of 4 (four) nights applies during this period.

  • Full payment is required 60 (sixty) days prior to arrival.

  • Cancellations made more than 60 (sixty) days prior to arrival are subject to no cancellation fee. Any amount paid will be refunded, less applicable refund charges.

  • Cancellations made 60 (sixty) days or less prior to arrival incur a 100% cancellation fee.

  • No-shows and early departures are charged at 100% of the total booking value.

Check-in and Check-out

  • Check-in is from 14:00 and check-out is by 10:30.

  • While every effort is made to ensure rooms are available upon arrival, early check-in cannot be guaranteed. If guaranteed early access is required, guests are advised to book the room for the night prior to arrival.

  • Late check-out is subject to availability and should be arranged in advance. Where confirmed, an additional night may be charged.

Group Bookings (4 Rooms or More)

  • Minimum stay requirements are subject to availability and management discretion.

  • A minimum stay of 4 (four) nights applies during the festive period from 20 December to 10 January annually.

  • A 50% deposit is required to confirm the reservation. The remaining balance is payable 60 (sixty) days prior to arrival.

  • Cancellations made more than 60 (sixty) days prior to arrival are subject to no cancellation fee.

  • Cancellations made 60 (sixty) days or less prior to arrival incur a 100% cancellation fee based on the total booking value.

  • Any exceptions to the group booking terms must be confirmed in writing by management.

General Terms

  • Children of all ages are welcome by prior arrangement. Applicable rates and surcharges apply as per the published rate card.

  • Pets are not permitted.

  • Smoking is strictly prohibited in all indoor areas, including guest rooms. Smoking is permitted only in designated outdoor areas. A cleaning fee will be charged for any breach of this policy.

  • Exclusive use of the villa or property is available on request and subject to separate terms, availability and confirmation in writing.

Damage to Property

Guests are responsible for any loss, damage, breakage or theft caused to Hotel property, including rooms, furnishings, fixtures and equipment, during their stay. The cost of repair or replacement will be charged to the guest's account and is payable immediately upon check-out.

Privacy and Data Protection (POPIA)

Personal information collected from guests will be processed in accordance with the Protection of Personal Information Act, 2013 (POPIA). Information will be used for reservation management, guest services, legal compliance and operational purposes. Personal information will not be shared with third parties except where required by law or where necessary to fulfil services related to the reservation.

Guest Indemnity, Assumption of Risk & Limitation of Liability

The owners of One Kensington Boutique Hotel, together with its affiliated entities, directors, management, employees, agents and contractors (collectively referred to as the “Hotel”), shall not be liable for any loss, damage, injury, illness or death suffered by any guest or visitor, or for any loss or damage to property, arising from the use of the premises or facilities, except to the extent that such liability cannot be excluded under applicable South African law.

All guests and visitors acknowledge that their use of the premises, facilities, services and amenities is entirely at their own risk.

By confirming a booking and/or signing the guest registration form, guests expressly accept these terms and voluntarily assume all risks associated with their stay.

Guests further agree to indemnify and hold harmless the Hotel against any claims, demands, liabilities, damages or expenses, including legal costs on an attorney-and-client scale where applicable, arising from their stay or use of the premises, except where such claims arise from gross negligence or unlawful conduct that cannot legally be excluded.